Holiday shipping and return notice
All orders placed on or after Monday, December 20 will be processed and shipped the week of January 3, 2022.
Extended return policy
For all orders placed after December 1, you will have up until January 7, 2022 to initiate a return. Please see our return policy for instructions.
All return packages that are received between December 24-31 will be reviewed and processed the week of January 3, 2022.
If you have any questions regarding your order or return, please contact us at email@example.com.
Standard return policy
For items purchased at ocstreetwear.Com, all returns must be submitted within 14 days of receiving your item(s).
To be eligible for return, item(s) must be sent back in sale-able condition, in its original packaging with tags attached. If you are returning shoes, you must include the original shoe box with dust bags.
The item must be new, not worn, unaltered, and free of any odours or fragrances.
If the item(s) do not fit these requirements, it will be sent back to the customer at his/her expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in saleable condition.
We do not accept returns of Original Crew Streetwear products purchased at our retailers partners. Please contact your original point of purchase.
Final sale item
The purchase of the following items are final sale, with no exceptions:
Return instructions – for Australia Orders only
For full-priced items eligible for a return, please submit a request at returns.ocstreetwear.com within 14 days of receiving the item(s).
Please pack all items you are returning and include your original packing slip, noting the items you are returning. You can drop off your package at any Australia Post. We recommend you obtain a receipt of your drop off and/or note the tracking number.
You will receive an email notification once your item is received back at our Melbourne distribution center. Please allow 7-14 business days for all returns to be processed.
If you prefer to ship back your item to us using a different shipping method, please be sure to send the package using a trackable shipping method with insurance to the address below:
Attn: eCommerce Returns
117 Durham Road
Sunshine, Victoria, 3020
Return instructions – for international orders
All international returns must be shipped back to Original Crew Streetwear at the customer’s expense. Please contact Original Crew Streetwear customer service at firstname.lastname@example.org for return instructions specific to your country.
Please pack all items you are returning and include your original packing slip, noting the items you are returning.
You will receive an email notification once your item is received back at our Melbourne distribution center.
You will receive an email notification once we have issued your refund.
Once we issue your refund, please allow 10-14 business days for this to appear on your bank statement.
We do not offer credit notes, and all refunds will be returned to the original form of payment. No exceptions. Shipping costs are non-refundable.
Exchanges – for Australian Orders
If you would like to exchange an item you received, please follow the return instructions noted above.
If the item you would like is no longer available, please follow our steps to return your item(s) for a refund, and place a new order. For international exchanges and orders
Because our items sell out quickly, we are unable to offer automatic exchanges for international orders at this time. Should you require a different size or colour of an item you have received, please return your order following the instructions noted above and place a new order for your desired item on ocstreetwear.com.